Scope of the Position

The Sales/ Electrical Quotations Specialist is responsible for coordinating and interpreting electrical specifications and drawing requirements for Project Quotations to ensure Robertson Electric is awarded the highest percentage of Project work available in our market place. The Sales/ Quotations Specialist is responsible for looking after all incoming customer calls, handling orders, and communicating with customers regarding quotes, returns, and specs. They are responsible for preparing and maintaining sales order master files, customer list, purchase orders and are to drive process excellence to ensure correct costs and product match the specified project requirements. Upon job reward they are to facilitate project hand off to project contract managers for execution.

Major Responsibilities:

• Convert written specifications and construction drawings into quotations;
• Determine most cost-effective options to meet project specifications.
• Receiving requests and responding to inquiries from customers
• Meets with vendors/suppliers to build strong and profitable relationships that benefit the company and gives vendors/suppliers incentive to drive more project opportunities to Robertson Electric.
• Maintain proper files for product quotes within company quotations program.
• Communicates critical information to purchasing and field associates that request information pertaining to vendors, products, pricing and competitors.
• Handling incoming and outgoing customer calls in a professional manner
• Provide excellent customer service
• Responsible for handling customer service requests which include: order entry, pricing, order maintenance etc
• Assist and support Account Managers with customer orders and requests
• Deal with product-related problems that customers may have, such as defective products and the return of products
• Responsible for spec products for customers

Skills and Qualifications:

• Strong knowledge of electrical products, power and controls
• Exceptional communication skills and well-developed interpersonal skills
• Strong initiative and ability to handle increasing responsibility over time
• Excellent time management/organizational skills with ability to meet important deadlines in a fast-paced environment
• Strong attention to detail
• Strong computer skills (MS Suite, File Maker, AS400, ERP – Eclipse) preferred